Categories Deaf & Hear Alberta

Meet Vineeta

Vineeta is a national delegate in the upcoming Miss Canada Globe pageant to be held in Toronto in the coming weeks.

Vineeta has a family connection to Deaf & Hear Alberta; she and her family were helped many years ago when we were able to serve her big sister Jassi, who is Deaf.

Vineeta believes in being her best self and being the best person she can be because of how her sister Jassi has been able to thrive as a Deaf person in today’s world.

Vineeta will soon have the chance to share her sister’s story with a national audience in Toronto…. and YOU can help her reach the biggest audience possible with your support of Vineeta and your online vote for her.

View Vineeta’s video and click this link to vote for her!

Categories Deaf & Hear Alberta

June 20 is Neighbour Day in Calgary

Saturday, June 20th is Neighbour Day.

It is even more important now with the COVID-19 distancing to still stay connected. There are some ideas to help you and your neighbours stay safe and connected.

  1. Decorate your home – the yard, balcony, porch, or windows with red and white. You can leave them up for Canada Day as well.
  2. Organize a Driveway Happy Hour get together. Bring your lawn chairs and favourite beverages to the end of the drive and wave. Walk up the street and, keeping your safe distance, have a conversation and catch-up session, admire their garden, etc.
  3. Organize a Neighbourhood Dinner party in your driveway. Bring out a table and your dinner –  great way to learn some new meal ideas or great take-out places from your neighbours.
  4. You can add the “I Spy” game as you walk through the neighbourhood. Examples:
    1. How many yellow cars? Red trucks? Blue SUV’s?
    2. How many dogs? Cats?
    3. How many people are wearing hats/caps?  Etc.

In Calgary, you can post your pictures to social media with the hashtag #YYCNeighbourDay. For more information and ideas, you can visit their website:

When you are sharing your pictures to social media, make sure to tag #DeafandHearAlberta in your posts as well. We would love to see how you are celebrating Neighbour Day.

Please remember to stay safe: however you decide to celebrate Neighbour Day, make sure you follow the most recent Alberta Health Orders and Guidelines, and learn how to visit safely with others. To double-check, follow these guidelines:

Categories Deaf & Hear Alberta

Seniors’ Week is June 1-6

Welcome to Seniors’ Week. There are lots of activities planned by the City of Calgary and here is the link to register for any or all of these great activities and discussions.

This is where you can register for different events.  Even though they are free of charge, you will need to register for these events. When you register for Tuesday or Friday’s movie events you will be sent to Event Brite. Event Brite will send you a ticket by email.  Just before the event starts you will be sent a password to access the movie on a website called Vimeo. Once the movie is finished you will need to go to Zoom for a Q&A with guests.  Present technology does not allow us to easily put a quality movie on Zoom.  Please check your email junk folder if you think you did not receive the information.  If you have never used Vimeo, you should sign up for a free account ahead of time.  You can do that HERE.

Categories Deaf & Hear Alberta

Seniors and Technology

The “digital divide” is diminishing between the young and older generations. Technology allows members of the senior population to remain independent longer. Technology has significantly changed the way we live and work, particularly through the COVID-19 pandemic.  

Internet based platforms have not only complimented traditional communications but have now superseded them. Technology offers the potential to raise the quality of life and to encourage full participation in society. 

Seniors sometimes lag behind in using and benefitting from technology in general and specifically the internet. This is resulting in age-related challenges in creating an inclusive informational society. 

Excerpts from: “Seniors and Technology” Bjorn Niehaus & Ralf Plattfaut (publ. 12/19/2017) 

Technology Acceptance 

Seniors who are younger, more affluent and more highly educated have a positive view of the benefits of online platforms, as well as owning the technology to access them. 

Younger, high income seniors and more highly educated seniors use the internet at rates that equal or exceed the general population. Internet use and broadband adoption drop off dramatically around age 75. This is also the age that the largest percentage of seniors notice significant hearing loss. 

Seniors who are older, less affluent and less educated, and/or with significant health or disability issues (hearing loss being one of them) tend to be largely disconnected from the digital world. 

Barriers to Technology Acceptance 

The Internet plays an increasingly central role in connecting people to news and information, government services, health resources, as well as opportunities for social support. 

Some of the challenges and unique barriers that seniors face when it comes to adopting new technologies are: 

  • Physical challenges – many seniors have physical conditions or health issues, such as hearing loss, that make it difficult to use new technology. 
  • Skeptical attitude towards the benefits – seniors who are not currently using the internet have divided opinions on whether that lack hurts them or not. 
  • Financial barriers – internet use tends to decline at lower income levels. 
  • Security and privacy threats – contributes to fueling fears of technology, concerns about potential disruptions of privacy for invasions of personal and financial security 

Learning New Technology

A compelling number of seniors admit that they need assistance learning to use new devices and programs. Only about 18% of seniors feel comfortable learning to use new technology such as smartphones or tablets on their own while 76% would like assistance to walk through instructions. 

However, once seniors are online, they engage at high levels with digital devices and content. Often it becomes a standard part of their daily routine. Smartphone owners tend to use the internet several time a day. The smartphone also offers seniors who are living with hearing loss technology that can assist with apps for “talk to text” as well as pair with hearing aids for better sound, especially in loud situations. 

Seniors who use Facebook indicate that they log in daily. One in four seniors also admit to playing online games. 

Despite concerns and challenges for seniors, there are a number of areas in which they hold positive views of technology. There are devices that will help seniors with hearing loss communicate with both family and professionals. Amplified phones, Bluetooth apps that work with their hearing aids, and signaling safety devices for their homes are all technology that help those seniors live more comfortably and stay connected. 

Seniors are less inclined to say they like trying new technology, but a lot show a strong preference for early technology adoption and they become the most comfortable using technology. 

The vast majority of seniors recognize and value the importance of home broadband service and believe that having access to high speed internet is essential. 

Excerpts from: Pew Research Center “Older Adults and Technology Use” (publ 04/03/2014) 

Excerpts from: “No longer for the young” (publ 07/2019) 

Deaf & Hear Alberta offers programs and services for seniors who are Deaf or hard of hearing. 

Our Deaf Services offer assistance with funding as well as offer classes in American Sign Language. Included is a fully comprehensive interpreting service for both virtual (VRI) and in person ASL interpreting. 

Our Accessibility Services offers personal one-on-one consultations for any assistive listening devices as well as home safety systems with lights and shakers. 

Our Hearing Services programs include educational presentations and webinars. In Calgary, we are able to also offer speechreading classes and peer support for the hard of hearing. 

Our new Calgary program, Igniting Neighbours offers both the Deaf and hard of hearing communities with technology support using a lending library of tablets, as well as assistive equipment to “try before you buy.”  Our trained volunteers will teach seniors how to use the technology and be available to answer questions during the lending period. 

Categories Deaf & Hear Alberta

Virtual Meetings and Hearing Loss

Technology has significantly changed the way we live and work, particularly through the COVID-19 pandemic. Internet based platforms have not only complimented traditional communications, but have now in some instances, superseded them. By taking some simple steps, people with hearing loss—as well as meeting organizers and colleagues without hearing loss—can optimize the effectiveness of virtual meetings. 

Quick Tips for Running a Meeting when Hearing Loss is a Challenge

  • A stable internet connection is a necessity. 
  • The host should decide who speaks and calls a queue so that everyone knows who is on deck next. 
  • Participants should raise their hands when they wish to speak. 
  • The host should assign someone to monitor the chat box. This will be used if a participant is having difficulties with the audio and/or video. 
  • Record the meeting so participants can review and see if they missed anything. 
  • See if the meeting platform has captioning in the settings options.  If not, remote CART Captioning can be an option. Ask the presenter or meeting organizer. Use a separate web page and a second screen (computer or TV) when possible.  There are many online CART options, here are a few Alberta companies:   

Getting the Most from the Meeting 

Start each meeting with a few minutes of general conversation which gives participants a few minutes to make sure that they can hear and to make any necessary adjustments to their equipment. 

Encourage all participants to utilize the web cam option as the availability of visual cues aids in understanding for anyone with hearing loss. 

Check your lighting. Whenever possible participate from a room with good lighting, and when using a webcam, it is best to have the light source in front of you rather than behind. If the light is projected from behind, it can be difficult for participants to see facial features, hampering the use of visual cues such as speech reading. 

Keep your mouth unobstructed. Try to keep your hands, hair and clothing away from your face when speaking and project your voice. Speak at a moderate pace so that you are easy to understand. 

Additional Tips for Participants with Hearing Loss 

  • Sync up with your hearing aids. Ask your hearing care professional about a connectivity option that allows your hearing aids to connect via Bluetooth to your device. 
  • Advocate and speak up. Good communication is a universal right so speak to your employer and colleagues if you are not able to hear or understand. You may not be the only one struggling. It is important that you don’t miss important information, updates or assignments necessary for your participation during and after the meeting. 

Excerpts from:  

American Speech-Language-Hearing Association, published March 30, 2020. 

Deaf/Hard of Hearing Technology Rehabilitation Engineering Research Center 

Rehabilitation Engineering Research Center on Telecommunications Access – Gallaudet University, 2009-2014 

Categories Deaf & Hear Alberta

Visual card helps police and drivers communicate better

The Edmonton Police Service in partnership with Deaf & Hear Alberta have developed a new tool to help police officers and drivers with hearing loss communicate more effectively with one another. 

“We understand that being stopped by police can be a stressful situation for a motorist, and even more so if there is a communication barrier between you and that officer,” says Const. Trevor Claydon, with EPS Traffic Services. 

“Last year I had an interaction with a Deaf driver where communication was a concern.  I wanted to do something more to help us understand each other better, break down the barriers, and reduce the stress during the traffic stop.”   

Const. Claydon discovered that police agencies across North America had similar problems, and some had created information cards to aid with communication.  This prompted the traffic constable to work with Edmonton’s Deaf and hard of hearing community to develop a similar tool to meet the needs of both officers and drivers.    

The card’s design is simple and straightforward, with common visual symbols and text that can be pointed at by either party to facilitate conversation. 

One side of the card informs the officer that the driver has hearing loss, provides communication tips, as well as the best options to communicate with the particular driver.  Side two includes the various reasons for the traffic stop, what documentation the officer may require from the driver, and symbols for the driver to request various forms of assistance.  

Drivers are encouraged to keep the card in their vehicles where it is easily accessible, preferably on their sun visor or with their vehicle documents.  EPS officers involved in vehicle stops will also carry the card in their police cruiser.

Cards are available free of charge to the public at all EPS division stations, as well as at the Deaf and Hear Alberta office located in the Alberta School for the Deaf. 

The new communication card is one of the many ways that EPS is working together with the Deaf and hard of hearing community to address their needs, reduce barriers, and improve public safety.  

“EPS officers deal with members of the Deaf and hard of hearing community on a regular basis, and while we utilize Text with 911 and TTY technology for emergency and complaint calls, and offer training and interpreters when needed, we can still face challenges communicating one-on-one,” says Deputy Chief Greg Preston. 

“The visual nature of the card will help us share information more effectively and bridge these communication gaps, so we can continue to provide the same level of service to all members of the community.” 

In Canada, Deaf persons are entitled to equal treatment and access to services under the law.  The Canadian Hearing Society reports that there are 3.15 million Canadians who are hard of hearing, and 340,000 who are deaf. 

It is a common misconception that Deaf people do not drive.  Driving tests are the same for everyone, and hearing is not a factor for auto insurance.  Numerous studies have recognized that individuals who are Deaf or hard of hearing are as safe as drivers who can hear.  

“Whether you have a mild hearing loss or profound deafness, hearing less does not mean living less,” says Cindy Pilz, Deaf Services Manager with Deaf & Hear Alberta. 

“Our vision is a world where the Deaf, hard of hearing, and those at risk of hearing loss, are recognized and respected so they can fully participate in society, and this placard aims to do just that.  With the placard in place, I feel it will make a huge impact, and this initiative shows how much the Edmonton Police Service really cares for our community.”

Download the Communication Card.  

For more information, please visit

Categories Hear Alberta

Live with and love your hearing aids

Join us for a free educational presentation at these Calgary Co-op Community Rooms from 6:30 – 7:30 p.m. We will discuss some simple and practical tips that can help you adjust to wearing your hearing aid.

Midtown Co-op, September 24
Richmond Co-op, October 2
Village Square Co-op, October 10
Auburn Bay Co-op, October 16
Dalhousie Co-op, October 24

For more information, call 403-284-6200.

Categories Deaf & Hear Alberta

May is Hearing Loss Awareness Month

May is Hearing Loss Awareness Month.  In recognition of this,  we have compiled a list of the common problems that people with a hearing loss experience and solutions that help people just like you enjoy a more comfortable and independent life.

I have trouble hearing people in a group conversation.  Solution: Personal Amplifier or Pocketalker® – This handy device is great to use in small group conversations with family and friends. It is also very easy to use at the doctor’s office, pharmacy or even in the car.  This small, portable, battery operated device will amplify sound and can be used with or without hearing aids.

I can’t hear what people are saying on the telephone. Solution: Amplified Telephone – These specialized phones allows you to adjust the tone and turn up the volume to better hear what is said.

I don’t hear the phone when it rings.  Solution: Flashing Telephone Signaler – Never miss another phone call!  When your phone rings a bright flashing light will alert you to the incoming call.

I cannot get a goodnight’s sleep because I am worried I won’t hear my alarm clock go off.     Solution: Alarm Clock with Bed Shaker – You can sleep well knowing you won’t miss hearing this loud alarm. It also comes with a very strong vibrating disk to wake even the deepest sleeper.

I didn’t hear the doorbell and missed the Home Care nurse and the delivery person.    Solution: Flashing Doorbell Signaler – Never miss an important delivery or visitor again. A flashing doorbell signaler flashes a bright light to tell you when someone is at your door.

I can’t hear the sound of my smoke alarm or carbon monoxide detector alarm any longer.  Solution: Flashing Smoke and Carbon Monoxide Signaler – Smoke and Carbon Monoxide are deadly, so you have no time to waste evacuating your home when your alarm goes off.  A wireless system will alert you day and night with a bright flashing strobe light and a strong vibrating disk that will wake you from a deep sleep.

My TV has to be so loud that it disturbs other people.  Solution: TV Listening System – An audio listening system will allow you to listen at a volume that is right for you without disturbing others.

The constant buzzing, roaring and hissing of Tinnitus keeps me awake at night.  Solution: Sound Conditioner –   A constant soothing sound can help to cancel out the other noises to help you get a better night’s sleep.

I have trouble hearing people speak at a meeting or in a noisy environment. Solution: Phonak® Roger Pen Microphone:  A wireless microphone system that helps people to understand more speech in noise and over distance.  Great for meetings, pair with your Bluetooth® cell phone, for the TV or multimedia listening. Works with most hearing aids.

Hear Alberta offers free individual consultations at our Calgary office.  We will review your hearing loss with you, as well as help you deal with your frustrations, learn to communicate more easily, maintain your independence, and better hear the world around you.

Visit our website at  and call me at 403-284-6200 ext. 3 today to book your free, no obligation appointment!

Categories Deaf & Hear Alberta

World Hearing Day: 3 March

World Hearing Day is held on 3 March each year to raise awareness on how to prevent deafness and hearing loss and promote ear and hearing care across the world. Each year, the Office of Prevention of Blindness and Deafness of the World Health Organization (WHO) decides the theme and develops a brochure on the topic based on the best available evidence as well as advocacy materials. At its headquarters in Geneva, WHO organizes an annual World Hearing Day seminar.

The theme of the campaign for 2019 is “Check your hearing”, as data from both developed and developing countries indicate that a significant part of the burden associated with hearing loss comes from unaddressed hearing difficulties. Many people live with unidentified hearing loss, often failing to realize that they are missing out on certain sounds and words. Checking one’s hearing would be the first step towards addressing the issue.

The key messages that the World Health Organization wishes to express are:

  • All people should check their hearing from time to time, especially those who are at a higher risk of hearing loss such as adults above 50 years, those working in noisy places, those listening to music at high volumes for long periods of time and those experiencing ear problems.
  • Services for early identification and intervention should be made available through the health system.

On 3 March 2019, WHO will launch a free app that allows people to check their hearing. The HearWHO app will be used to:

  • Raise awareness about the importance of hearing
  • Encourage people to check their hearing regularly and practice safe listening
  • Allow health workers to check the hearing status of people in their communities
  • Determine the need of an individual for having a formal hearing test

Excerpts from: World Health Organization
Categories Hear Alberta

Love Your Hearing Aids

ou love your life

  • The more enthusiastic about life you are, the more unlikely you are to let hearing loss stand in your way – you live your life fully and with gusto. Research shows people who use hearing aids are more likely to be optimistic and feel engaged in their lives.

You’re a doer

  • Research shows that people who wear their hearing aids are more likely to undertake problems head-on.

Your connections are important

  • Rapport depends mainly on good communication. Treating your hearing loss lets your loved ones know that you want to stay connected and engaged in your relationships – you likely have a strong social network.

You love being active

  • Wearing your hearing aids means that you are intent on staying in step with a fulfilling, healthy, active lifestyle.

You know how to use modern technology to optimize your life

  • Modern hearing aids are a leader in personal consumer electronics. Your investment in state-of-the-art hearing aids proves that you are ready to glean the rewards that modern technology has to offer. Hearing aids come in a wide variety of styles and configurations – some that are not obvious to bystanders and others that are more visible but are stylish and integrate a varied range of shapes and colours along with custom molds.

Hearing loss is one of the fastest growing chronic conditions facing Canadians. It can be sudden or gradual, and it is quite common for someone to not realize they are developing hearing loss. On average, it takes 7 years to acknowledge and act on hearing loss.  There are many causes, ranging from excess noise, illness, genetic factors and ototoxic drugs.  Hearing loss affects all ages. 

Signs of hearing loss include:

  • Difficulty with conversations in noisy environments
  • Hearing people talk, but not understanding their words
  • Needing the TV louder than the rest of your family
  • Trouble hearing from a distance or another room
  • Trouble understanding the voices of women and children
  • Experiencing dizziness, pain, ringing or buzzing in the ears – even if it goes away
  • Research shows that those living with untreated hearing loss are more likely to report depression, anxiety and are less likely to participate in organized social activities.

If you experience any of these signs, you should discuss your concerns with your doctor or hearing health professional. Recent research suggests that the longer a hearing loss goes unmanaged, the more challenging it will be to learn to cope with the changes.  When we start using our hearing aids, we can re-train our brain, and rebuild and strengthen the connections that we used to hear.